How to fix QuickBooks Multi-User Mode not Working

For the last some years QuickBooks is one of the best accounting software among the small and medium-sized business owners. QuickBooks is one of the accounting software which has all the tools and latest things that assist you to manage your business in a very efficient way. However, sometimes working with the QuickBooks you may face an error such as QuickBooks Multi-User Mode not working.

Today below article is based on the same error which is QuickBooks Multi-User Mode not working. This article covers the causes and possible common resolutions to rectify this error.

What is QuickBooks Multi-User Mode not Working

This error commonly comes with using of multi-user mode of the QuickBooks, when this error comes it slows down the performance of the computer. It may happen due to the multi-user mode is not installed properly or there may be some issues. When this error comes QuickBooks Error H101, H303, and H505 also appear.

Causes of QuickBooks Multi User Mode not Working

Below are some various causes which are very common

  • QuickBooks unable to get an IP address for the system
  • Antivirus software is not allowing access to the system where the company file is located
  • Windows Firewall is blocking the communication between computers
  • Might be.ND file is incorrect or damaged
  • Hosting configuring settings not proper
  • Incorrect settings of hosting
  • QB DBXX service has not started
  • permission to open windows files are not set properly
  • QB database server manager is not installed

Steps for Fix Multi User Mode not Working in QuickBooks

💠 Before going to resolve the Multi-user mode in QuickBooks user needs to keep remember below thing:

💠 Needs to install QuickBooks Database server
💠 Now install the same version of server manager in QuickBooks version you are using

Total Time: 6 minutes

Step 1 – Local Server Information

🔶 Open the QuickBooks >>> Press F2 to open the Product info
🔶 When “local server information ” comes on the screen, then check and make sure hosting is for the “Local Files”

Step 2View Hidden Files and Folders in Windows

🔶 Press Windows Start button >>> select menu option
🔶 Now in the open field type “services.msc”
🔶 The next step is to do right click >>> choose the start option and close the window
🔶 Now the system will show you all the extension for the known files types
🔶 Now right click on the start button and select explore the option
🔶 Choose the tool menu and folder
🔶 Go to View tab and clear the hidden extension
🔶 Click on the View tab and select to show hidden files
🔶 Now close the window explorer

Step 3 – Run QuickBooks Database Server Manager

🔶 In the QuickBooks search the .ND files
🔶 Once found, do the right-click and select the Delete option
🔶 Click on the Start button
🔶 Go and select all programs options >> QuickBooks >> QuickBooks Database server manager
🔶 Scan it by clicking the scan option
🔶 To add folder click on add folder button, then browse the company folder
🔶 Choose the company file and click on OK
🔶 Now click on scan and once it is done you can close the tab

Step 4 – Stop Hosting Multi-user Access

🔶 Login QuickBooks as administrator
🔶 Go and select File menu>>Utilities>>Stop Hosting multi-user access
🔶 Click yes and doing this will close the company file and open again
🔶 Press F2 for information


Hopefully, the above steps helped you a lot in solving QuickBook’s multi-user mode error. For any assistance dial and get connected with the QuickBooks team instantly. You can also visit and do the QuickBooks live chat with QuickBooks professionals. QuickBooks team is having reliable experts, quick listener, quick problem resolver, and certified. You can also email at or fill the contact form to get the response from the QuickBooks professionals.



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