Fix Sage 50 Cannot Connect to Your Sage 50 Company Data

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Is your computer showing โ€œSage 50 cannot connect to your Sage 50 company data location, [location path].โ€No worries, on this page you will get the information what is this error, what is the solution and what you need to do while getting this error.

While these Error Happen you can Get Below Messages on your Computer Screen

  1.     Sage 50 cannot connect to your Sage 50 company data location, [location path].
  2.     Sage 50 Unable to open company
  3.     Unable to open the Sage program

What are the Causes forโ€ Sage 50 Cannot Connect to your Sage 50 Company Dataโ€

Until we get the root cause we canโ€™t go to the solution directly, here are some common causes due to which this error can occur. Causes are mentioned below:

  • You have selected the compatibility mode
  • You have disconnected mapped network drive
  • Mapped network drive is empty
  • Loss o connectivity to the server
  • Drive not mapped properly
  • Data path files /folder are moved or deleted
  • DNS( Domain name service) resolutions problem
  • Different versions of programs are installed on a workstation, server or host machine
  • Incorrect security setting on server or host
  • Information file (.INI) pointing to the correct data path

Resolutions for Sage 50 Cannot Connect to your Sage 50 Company Data

Until the cause canโ€™t be spotted we canโ€™t go to any solution, however, there are some troubleshooting steps that generally work and which are described below.

Total Time: 35 minutes

Solution 1: Verify Compatibility Mode is not being Used

๐Ÿ’  Right-click on sage 50 icon and
๐Ÿ’  Select properties
๐Ÿ’  Click the compatibility tab
๐Ÿ’  Uncheck the Run this program in compatibility mode for field
๐Ÿ’  Click on apply
๐Ÿ’  Click on OK

Solution 2: Disconnected Network Drive

๐Ÿ’  Open My computer
๐Ÿ’  Open the drive which is mentioned in error message
๐Ÿ’  IF drive is not available to remap it using the same drive letter.
๐Ÿ’  If asking for user name and password, enter the desired user name and password
๐Ÿ’  Check the box โ€œremember my credentialsโ€
๐Ÿ’  Click ok
๐Ÿ’  If the drive is opening it is empty, reboot the computer
๐Ÿ’  If the drive is available and opens without any error go to the next solution

Solution 3: Incorrect Data Path in the Configuration File

๐Ÿ’  Select Start
๐Ÿ’  Select All programs
๐Ÿ’  If you are using Peachtree accounting 2011 or 2012, download the Sage advisor diagnostic tool and skip steps 3 and 4
๐Ÿ’  Click Technical Support utilities
๐Ÿ’  Select sage advisor diagnostic tool
๐Ÿ’  Click Agree on license Agreement
๐Ÿ’  Click the box in the run column beside Company location check and the product INI files check
๐Ÿ’  Click on Run selected tests
๐Ÿ’  You will get the results in results display box.
๐Ÿ’  Make note of the path for any recently opened companies
๐Ÿ’  Close the sage advisor diagnostic tool
๐Ÿ’  Search the.INI file
๐Ÿ’  Double click on the file to open it
๐Ÿ’  Change the directory in Data path= line to reflect the correct path
๐Ÿ’  Click file
๐Ÿ’  Select save
๐Ÿ’  Close the.INI file
๐Ÿ’  Open sage 50 and check if problem still occurs or not

Solution 4: Verify Security Settings on the Server or Host Machine

๐Ÿ’  Verify that you are able to browse to the data path location on the server hosting the data
๐Ÿ’  If required, disable password protected sharing

Solution 5: Verify Installed Version on Both Server and Workstation

๐Ÿ’  Select Help, about sage 50 to check the version of the program. Check the same on workstation and server both locations; if versions do not match upgrade the computer which has a lower version.

For more help or advice feel free to get in touch with us at Sage 50 support phone number our trained and professional team is available 24*7 to help for all the Sage 50 technical solutions in minimum time. We are one stop shop for all technical related queries and product. You will get the resolution in minimum time with complete satisfaction. You can also do a Sage 50 live chat or email us at [email protected]

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