How to Troubleshoot QuickBooks Error H505

QuickBooks Error H505 comes when a  user wants to open the company file which is not situated on your computer. QuickBooks user needs assistance at this point of time to check the causes and to solve them. Below information is having the steps to resolve the error, its possible causes, and its resolutions. You can get back to the team at to meets your business needs and get the best industry experts to help.

What is QuickBooks Error H505?


QuickBooks Error H505 is one of the QuickBooks main errors which may happen any time due to when a user wants to open the company file which is not allocated on your computer, it may also come when QuickBooks file needs some additional configuration. This is a part of series of QuickBooks error 6000, H101, H202, H303, and QuickBooks error H505 which are connected to Hosted Settings.

Causes of QuickBooks Error H505

Below information are the main causes and QuickBooks Error H505 happens when if there is any issue related to Multi-user hosting set up. The error happens when the user wants to have access to the company file which is on another computer.

  • Damaged file or wrong .ND files stop QuickBooks Desktop from opening files from the network
  • QuickBooks services are not activated on the computer such as QuickBooksDBXX or QBFCM monitor. These services stop the QuickBooks error H505 and other issues as well
  • Wrong settings of Hosting configuration block the communication of the QuickBooks

Symptoms of QuickBooks Error Code H505

Some symptoms of the QuickBooks error H505 are given below or the reference so that you can easily understand the error when any symptoms come:

  • QuickBooks H505 Error comes and crashes the active window
  • Laptop also crashes when the program is running
  • QuickBooks error code H505 shows on the screen
  • Widow starts working sluggish and responds slowly to the mouse and keyboard
  • The computer starts freezing for many seconds

Solutions to Fix QuickBooks Error H505

Total Time: 40 minutes

Solution 1 – Make a New Company File Folder

πŸ’  Create a “Replacement folder” on the hosting computer>>share the original computer and Windows access permission to share the company files
πŸ’  You can contact any IT professional if you don’t have access to digital computer
πŸ’  Copy .qbw file in multi-user mode again
πŸ’  Now open the company file

Solution 2 – Open the Network Ports Which is Used by the QuickBooks to Transmit the Knowledge

Configure Firewall Settings

πŸ’  Go to windows firewall settings >>do a right-click on windows option to click on instrument panel>>Type Firewall in the search bar and press enter. >>Click Windows Firewall and press Advanced Settings option
πŸ’  Go to left and right-click “Outbound rules” and select “New rule”
πŸ’  Press ports and Press next
πŸ’  Click on TCP and in specific local ports mention the below ports
πŸ’  QuickBooks Desktop 2018-2019, 56728. 55378, 55382
πŸ’  QuickBooks Desktop 2017 – 8019, 56727, 55373, 55377
πŸ’  QuickBooks Desktop 2016- 8019, 56726, 56726, 55368, 55372
πŸ’  QuickBooks Desktop 2015 – 8019, 56725, 56725, 55363, 55367
πŸ’  Click on Next >>select β€œAllow the connection”
πŸ’  Click Next to type in the name in the name field<<press finish
πŸ’  Repeat steps 1- 5 for inbound rules
πŸ’  Go to multi-user mode and open the QuickBooks

Turn on Network Discovery

πŸ’  Open control panel>>Press on system and security
πŸ’  Press on Windows Firewall
πŸ’  On the left side, click on permit associate app/feature on window firewall
πŸ’  Now press the modification option
πŸ’  Select the Network Discovery >>Press Ok

Know the Name of your Server

πŸ’  Open RUN command>>press Window plus R key >>type CMD and click enter
πŸ’  Enter config/all >>Press Enter
πŸ’  Select “Hostname” in IP configuration section
πŸ’  You will get a server name on the right
πŸ’  Save and move to the next step

Solution 3 – Check Hosting and Services

Verify the Hosting

πŸ’  On every workstation open the QuickBooks
πŸ’  Select files and press utilities
πŸ’  If you see multi-user access on the list, then it is not hosting the company file
πŸ’  If you see multi-user access at workstation then move to the next computer don’t change anything here
πŸ’  If you see β€œStop Hosting the multi-user access” press it
πŸ’  Every computer repeat steps 1 – 3

Verify QuickBooks Services

πŸ’  Type the MSC and click the center. Now search the services.msc in the windows search bar
πŸ’  In services, window scroll down and search the QuickBooksDBXX service
πŸ’  Double click the option QuickBooksDBXX services and be sure to startup kind is ready to automatic and then repair standing is started
πŸ’  Click to the recovery tab
πŸ’  If failure comes, you need to mechanically restart the QuickBooksDBXX service. You need to do the same thing for the second and any subsequent failure
πŸ’  Save changes and click Ok
πŸ’  Now repeat the steps from 1 – 6 for QBFCMoniterService
πŸ’  Open the QuickBooks in a multi-user mode on each affected digital computer
πŸ’  if you still face the problem, then search for the form a QuickBooksDBXX service which is member of administrator cluster and has acceptable permissions

Solution 4Β – Check if Services are Running Properly

πŸ’  Click on the start button >>search to Run the dialog box it can easily access the services running on the system
πŸ’  Type services.msc and wait until services list shows
πŸ’  For Windows 10 you can access the service by holding Ctrl+Shift+Esc keys together to open the taskΒ  manager

Once the Service List Open Follow the Below Commands:

πŸ’  Click on name column and sort the same in alphabetical order to find the QuickBooksDBXX
πŸ’  Do a right-click on the service >>click on properties
open the startup type and make it as automatic, make sure that status is marked as running or started
πŸ’  if the status is stopped, click on start option available in the window
πŸ’  Click on the recovery tab. search the option First failure and restart the service
πŸ’  This option helps you to restart the service automatically, Do the same for other failures

The service will initiate now without any interruptions. But you can get the following error if you click on start:


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