Resolve: Sage 50 Cannot be Started Error


Sage 50 can’t be started – The error has wide reasons and causes due to which error occurs. Your accounting software may face issues and troubles when antivirus doesn’t let the communication set-up between the software and pervasive. The same may also happen due to an active firewall setting.

This is a common error for Sage 50 users which below error message on your computer screen.

  1. Error ”Sage 50 cannot be started. Please reboot your computer”.
  2. Error ”Sage 50 accounting could not be started. Please try again”.
  3. Cannot open Sage 50.

Causes of Sage 50 Cannot be Started Error

  1. Sage 50 Pervasive missing
  2. Sage 50 Incorrect data path
  3. Sage 50 Damaged or missing files in the path
  4. Sage 50 File stuck in open status
  5. Sage 50 Incorrect permission set
  6. Sage 50 Firewall blocking pervasive or other Sage 50 files
  7. Antivirus blocking pervasive
  8. Sage 50 Damaged user profile

Solution Steps for Fix Sage 50 Cannot be Started Error

Total Time: 35 minutes

Section 1: Most Common Fix

πŸ’  Restart pervasive on the computer that hosts data
πŸ’  Make sure to verify if the error is resolved on that computer by opening the program
πŸ’  If you are running sage on a network and the workstation is still getting the error but the server is not, you need to restart the pervasive on the workstation.

Section 2: Mapped Drive has a Red β€œX” on it

Section 3: Windows 10 or Sever 2012 and Higher Updates were Completed

πŸ’  Some windows update to turn the Pervasive service off and manual restart of the service
πŸ’  Windows update may also change your network profile from private to public, which is also a big cause to start blocking pervasive.

Section 4: Computer has Windows version 8, 8.1 or 10 Installed

Section 5: Run the Sage Adviser Diagnostic Test to Spot Issues

πŸ’  Click start β†’ All program β†’ Sage 50 accounting β†’ Sage 50 resources β†’ help β†’ Β Technical Support Utilities β†’ Sage advisor diagnostic tool
πŸ’  Click Agree on button
πŸ’  Now you need to select the test listed below and select Run to run all the selected tests
πŸ’  .Net error check: Scroll to the bottom of this test
πŸ’  If you don’t find any .NET errors you can continue to the next test result
πŸ’  Company location test
πŸ’  If at the end of each company folder found and you see OK your companies are in the correct location
πŸ’  Needed files check: If all of the files include name, size and modified date then your data path files are fine
πŸ’  Lock file check
πŸ’  Product .INI files check – It will check the INI file for the versions which you have installed.

If you see the error Local path on the server – Unable to fetch server path, it seems you don’t have access rights to the machine or something is blocking communication between server and workstation.

πŸ’  You need to check the results of the Data Path Permission check, Firewall check, Server Access Check and the Workgroup check:
πŸ’  Data path permission check
πŸ’  Firewalls check – This check will verify Microsoft windows firewall is correctly configured or not.
πŸ’  IP Address check – This test will find and displays the IP address for both the server and workstation.
πŸ’  Server access Check – If you use Sage 50 on only one computer you can skip this test
πŸ’  This test will provide the name of the server, the UNC path of the data path to the server, and the IP address of the server. It also verifies the workstation can ping the server successfully.

Workgroup Check/Domain Check:

πŸ’  Recent virus or malware.
πŸ’  Errors occur after selecting a company
πŸ’  Norton 360 by Symantec installed
πŸ’  Internet security is installed
πŸ’  Using the program in a virtual private network
πŸ’  Changed the current version through updating serial number
πŸ’  Errors occur when using sage 50 shortcuts only
πŸ’  It occurs when the shortcut is set to run as administrator
πŸ’  Only one windows user receive an error
πŸ’  Only one work station receives the error or it started after installing the program
πŸ’  Remote desktop connection
πŸ’  Reinstall the program.

For Assistance:

For more information, help or suggestion feel free to get back us at Sage 50 support phone number , our professional and experienced team will be available for your help by 24*7. We are here to help you to solve all types of technical issues with complete satisfaction with the least time. You can also do Sage 50 live chat or email us at [email protected] We will be glad to help you.

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